Complete Home Co is committed to protecting your privacy and handling your personal information responsibly. This privacy policy outlines how we collect, use, store and protect your personal information in accordance with the Australian Privacy Principles.
WHAT INFORMATION WE COLLECT
We may collect the following personal information:
- Full name
- Phone number
- Email address
- Residential address
- Property details relevant to requested services
- Billing information
- Communication history
We only collect information necessary to provide our services effectively and safely.
HOW WE COLLECT INFORMATION
We collect information when you:
- Submit a contact request form
- Contact us via email or phone
- Book a service
- Communicate with us through social media
- Make payment for services
HOW YOUR INFORMATION IS USED
Your personal information may be used to:
- Provide quotes and schedule services
- Deliver agreed services
- Communicate regarding bookings or changes
- Issue invoices and process payments
- Respond to enquiries
- Improve our services
STORAGE & SECURITY
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access or disclosure. Information may be stored securely via:
- Password-protected devices
- Secure email systems
- Trusted third-party platforms used for website hosting or invoicing
Only authorised persons have access to this information.
DISCLOSURE OF INFORMATION
We may disclose personal information where required by law or if necessary to:
- Comply with legal obligations
- Protect our rights or safety
- Resolve disputes
ACCESS & CORRECTION
You may request access to the personal information we hold about you and request corrections if needed. To do so, please contact us via our contact form or the details at the bottom of this page.
WEBSITE & COOKIES
Our website may use basic cookies or analytic tools to improve user experience and understand website traffic. These tools do not collect sensitive personal information.
CONTACT US
If you have any questions regarding this privacy policy or how your information is handled, please contact us via the contact form or the details at the bottom of this page.